Frequently Asked Questions (FAQ)
1. What is Home Watch?
Home Watch involves regular visual inspections of a home or property while the owner is away, looking for obvious issues like leaks, security concerns, or maintenance needs. It gives homeowners peace of mind by observing that their property is well-maintained and secure.
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2. What does your 50-point inspection cover?
Our comprehensive 50-point inspection includes both the interior and exterior of your home. We check for things like:
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Exterior: Roof damage, gutter debris, secure doors/windows, fences, and gates.
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Interior: Leaks, appliance function, pest signs, heating/cooling systems, and more.
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Plumbing: Sink and toilet leaks, water pressure, and drainage.
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Electrical: Functional outlets, lights, and signs of electrical issues.
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Security: Door and window locks, signs of forced entry, and alarm system checks.
3. How often should I schedule home watch services?
The frequency depends on your specific needs and how long you'll be away. We recommend at least bi-weekly visits for regular inspections and prompt identification of any issues. We strongly advise homeowners to check their insurance policies and speak to their broker to find out what the required amount of time a “responsible person” is expected to be in the home for their specific insurance coverage.
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4. What happens if there’s an emergency while I’m away?
In case of an emergency, such as a storm, break-in, or serious maintenance issue, we act quickly to secure your property. We follow a detailed emergency preparedness plan and communicate directly with you to discuss next steps.
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5. Are you insured and bonded?
Yes, we are fully insured and bonded to provide our clients with complete peace of mind. Our team follows best practices in line with industry standards, for the the safety and security of your home - with the utmost confidentiality at every step of the way.
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6. Can I customise the services I receive?
Absolutely! We understand that every homeowner’s needs are different. We offer customizable service packages tailored to your specific requirements, whether it’s weekly security checks, seasonal maintenance, or specialized services.
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7. How do you manage the confidentiality of your services?
At Moore Than Maintenance, confidentiality is a top priority. We handle all aspects of your home’s security and maintenance with the utmost discretion. We follow strict privacy protocols and maintain confidentiality in all communications and services, securing sensitive information about your property so that it remains protected at all times. Whether it’s regular check-ups or dealing with emergencies, we take all steps possible to keep your information private and secure.
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8. What makes Moore Than Maintenance different from other home watch companies?
We combine local knowledge, accredited training, and a thorough service approach to check that your home is always in top shape. Our NHWA accreditation, transparent pricing, and dedication to communication sets us apart as a trusted provider in Nelson, BC.
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9. How do you communicate with homeowners?
We provide regular updates through detailed reports after each visit, including photos if necessary. If any issues arise, we contact you immediately to discuss the situation and recommend solutions.
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10. How do I get started with your services?
Simply contact us to discuss your specific needs and request a quote. We’ll arrange a free in home consultation to determine the best service package for your home.
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11. Do you only offer services in Nelson, BC?
While Nelson is our primary service area, we also cover surrounding regions. Other service areas include: Fairview, Amber Bay, Silver Bay, Fairview Heights, Hampton Gray Place, Foster Place, Johnstone Road, North Shore Properties, Grandview Properties, Perrier Road, Rosemont, Granite Pointe, Osprey Heights, Woodland Heights, Sproule Creek and Beasley. Please reach out to us if you do not see your location listed.
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Dont see your question answered here? Please don't hesitate to contact us!
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Phone: +1 (250) 551 8297